Customer Service Representative Remote Nepal

SmartBuyNepal is a nationwide e-commerce and delivery platform connecting customers with vendors across Nepal. We aim to make shopping faster, easier, and more accessible for everyone, while supporting local businesses and creating jobs.

Job Description:

We are seeking a friendly, detail-oriented Customer Service Representative to assist customers and vendors, handle inquiries, and ensure smooth order processing. You will communicate through phone, email, chat, and WhatsApp, helping to build trust and loyalty in our platform.

This is a remote position based in Nepal and offers equal opportunities to men, women, and persons with disabilities. Selection will be based on skills, experience, and education.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and WhatsApp
• Assist customers with placing, tracking, and updating orders
• Resolve complaints and provide effective solutions
• Coordinate with vendors and delivery teams to ensure smooth operations
• Maintain accurate records of customer interactions and transactions
• Suggest improvements for better customer experiences

Qualifications:

• High school diploma or higher (Bachelor’s degree preferred)
• Strong communication skills in Nepali and English
• Ability to handle customers with patience and professionalism
• Good problem-solving and multitasking abilities
• Prior customer service experience is an advantage

Skills:

• Strong communication (Nepali & English)
• Computer skills: MS Office/Google Workspace, email & chat tools, data entry & spreadsheets, CRM/ticketing software, typing 40+ WPM, basic troubleshooting
• Customer handling & problem-solving
• Multitasking & time management
• Teamwork, patience & empathy

Location: Remote (Nepal)

Job Type: Full-time / Contract

How to Apply:

Send your CV to [email protected]

Or contact us on WhatsApp: +1-403-929-8464