Customer Support Executive

Au Salon Supplies

Others

Kathmandu

Deadline: 2026-10-09

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Job Overview

Job Category

Customer Service

No of Openings

Application Deadline

2026-10-09

Education Level

High Level

Experience

Fresher

Qualification

Faculty

Business

Job Specifications

Job Nature

Full Time

Working Position

Salary Type

Negotiable

Salary

Negotiable

Job Location

Kathmandu

Skills Required

Good English Basin Computer Knowledge

Required Application Documents

Cover Letter

Yes

Citizenship

Passport-size Photo

Certificates

Testimonials

Job Description

Customer Support Executive

Responsibilities

Handle customer enquiries by phone, email and live chat
Reply to customer emails quickly and professionally
Solve customer issues: orders, delivery delays, damaged items, returns and warranty
Record all calls, emails and deals in our CRM (HubSpot)
Follow up on quotes until they close
Learn our full product range and recommend the right products to customers
Process and track orders in WooCommerce and update customers
Collect customer reviews after delivery
Share customer feedback with the team
Meet weekly targets for calls, quotes and sales
Keep learning new sales strategies

Requirements

Minimum +2 pass; Bachelor's in Business/Management preferred
At least 6 months of experience in, customer service or a call center (freshers with excellent English may apply)
Fluent spoken and written English
Good knowledge of customer handling and professional email writing
Basic computer skills: email, Excel/Google Sheets, typing 30+ wpm
Confident phone voice; comfortable calling international customers

Application Instructions

Send us your CV [email protected]

Submit Before Deadline: Applications must be received by October 9, 2026

Selection Process:

Application Review: Our hiring team will evaluate all complete applications
Interviews: Shortlisted candidates will be invited for interview.

We appreciate all applications, but only candidates selected for interviews will be contacted. Our organization is committed to diversity and equal opportunity employment.

About Company

We are an Australian online business, established in 2019, selling salon furniture, barber chairs, hair wash basins, trolleys and professional beauty supplies. Our customers are hair salons, barber shops, beauty...

Learn more about this company