Front Desk Executive

Job Title: Front Desk Executive

Location: Sulimha Durbar, Kathmandu

About the Role

We are seeking a professional and guest-focused Front Desk Executive to be the first point of contact for our guests. The role requires strong communication, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

• Welcome guests and handle check-in/check-out efficiently
• Manage reservations, bookings, and room allocation
• Respond to guest inquiries via phone, email, and WhatsApp
• Coordinate with housekeeping and other departments
• Handle guest feedback and resolve issues professionally
• Maintain records, billing, and daily reports
• Ensure high standards of service and presentation

Requirements

• BHM final year student or minimum 2+ years of relevant experience
• Strong communication and interpersonal skills
• Professional attitude and appearance
• Basic computer knowledge (MS Office, booking systems)
• Ability to multitask and stay organized
• Fluency in English (additional languages are a plus)

Skills Required

• Customer service & guest handling
• Communication and active listening
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail
• Team coordination and collaboration
• Basic sales/upselling skills
• Adaptability and professionalism under pressure