HR Officer CSSD

Skills and Knowledge:

1. Communication Skills.

2. Interpersonal Skills

3. Organizational Skills

4. Problem-Solving Skills

5. Knowledge of HR Software

6. Recruitment and Talent Management

7. Legal and Compliance Knowledge

8. Attention to Detail

9. Conflict Management

11. Teamwork and Collaboration

12. Change Management

Job Duties & Responsibilities:

· Sourcing, interviewing, and selecting candidates for customer support roles.

· Conducting orientation and providing training on customer service skills, company policies, and product knowledge.

· Monitoring and evaluating employee performance, providing feedback, and organizing coaching or improvement plans.

· Implementing initiatives to maintain high morale, job satisfaction, and reduce turnover in the support team.

· Addressing and resolving workplace issues or conflicts among customer support staff.

· Ensuring appropriate staffing levels to meet customer demand, including managing shift schedules and work hours.

· Ensuring that customer support staff adhere to company policies, customer service protocols,

· Identifying skill gaps and organizing training sessions to enhance service delivery and customer interaction skills.