Operation Officer

A fast-growing cross-border e-commerce startup serving the Middle East and Europe, with an operational team in Kathmandu, is hiring a detail-oriented Operations Officer to support scaling activities and daily customer operations.

Key Responsibilities

• Respond to customer inquiries and resolve issues via chat and email
• Process orders, returns, and exchanges accurately
• Follow up with suppliers to track and expedite pending orders
• Maintain organized records of customer interactions and supplier communications
• Escalate complex or high-priority cases to the appropriate departments
• Coordinate with internal teams to improve operational workflows and service standards

Requirements

• Bachelor’s degree in Business Administration (BBA/BBS) or related field
• Prior experience in customer service or operations (preferred)
• Strong written and verbal English communication skills
• Ability to clearly understand customer queries and respond professionally
• Strong organizational and multitasking capability
• Working knowledge of Google Sheets and Microsoft Excel
• Familiarity with content tools or documentation practices is a plus
• Comfortable working evening shifts
• Must own a laptop

Female candidates are encouraged to apply