Customer Service Representative


JOBGARA.com Direct Recruitment Service

Advertising Agency

9801902718, vacancy@jobgara.com

Kathmandu

55

Basic Job Information
Job Category Customer Service
No of Openings 2
Application Deadline 2024-11-30
Education Level Bachelors Level
Experience 1 Year +
Qualification Bachelor Degree
Faculty Others
Job Specifications
Job Nature Full Time
Working Position Entry Level
Salary Type Negotiable
Salary Negotiable
Skills Required
Job Location Kathmandu
Required Documents for Application
Cover Letter Yes
CV Yes
Citizenship No
Passport-size Photo No
Certificates No
Testimonials No
Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • Bachelor's degree and 1+ years of experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Apply Instructions

Apply via jobgara.com or,

mail us with your updated CV and cover letter at vacancy@jobgara.com

Company Description

Connecting job seekers with top employers in Nepal has never been easier!

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See More about organization
jobgara.com direct recruitment service's Contact

Contact Person: Kedar Paudel

Designation:

Email: vacancy@jobgara.com

Phone: 9801902718

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