Freealncer Call Center

Job Description

Job Description 

• Handle customer inquiries efficiently and professionally.
• Provide excellent customer service and ensure positive interactions.
• Answer phone calls from customers, addressing inquiries and complaints.
• Resolve customer complaints promptly and effectively.
• Identify and escalate complex issues to high-level management.
• Route inbound calls to the appropriate resources.
• Follow up on complicated customer calls when required.
• Maintain accurate call notes and reports in the CRM.
• Collect and evaluate relevant data to address complaints and inquiries.
• Record details of comments, inquiries, complaints, and actions taken.
• Manage administrative tasks and coordinate with internal departments.
• Perform research using available resources.
• Fulfill other duties as assigned.

Qualifications & Skills:

• Strong communication skills.
• Excellent multitasking abilities.
• Proficiency in computer usage.
• Ability to maintain customer satisfaction.
• Quick adaptation to changing environments.
• A minimum of a +2 level pass or a bachelor's degree.
• Must have their own laptop.

Note- Candidates are required to be physically present at the office. However, there is some flexibility regarding working arrangements.