Freealncer Call Center


Pathao Nepal

Others

121212, hrd@pathao.com

Kathmandu

40

Basic Job Information
Job Category Others
No of Openings 5
Application Deadline 2024-11-30
Education Level Secondary Level
Experience Fresher
Qualification +2 completed or bachelor running
Faculty Others
Job Specifications
Job Nature Full Time
Working Position Entry Level
Salary Type Fix
Salary 22500
Skills Required Good communication
Job Location Kathmandu
Required Documents for Application
Cover Letter Yes
CV Yes
Citizenship No
Passport-size Photo No
Certificates No
Testimonials No
Job Description

Job Description

Job Description 

  • Handle customer inquiries efficiently and professionally.
  • Provide excellent customer service and ensure positive interactions.
  • Answer phone calls from customers, addressing inquiries and complaints.
  • Resolve customer complaints promptly and effectively.
  • Identify and escalate complex issues to high-level management.
  • Route inbound calls to the appropriate resources.
  • Follow up on complicated customer calls when required.
  • Maintain accurate call notes and reports in the CRM.
  • Collect and evaluate relevant data to address complaints and inquiries.
  • Record details of comments, inquiries, complaints, and actions taken.
  • Manage administrative tasks and coordinate with internal departments.
  • Perform research using available resources.
  • Fulfill other duties as assigned.

Qualifications & Skills:

  • Strong communication skills.
  • Excellent multitasking abilities.
  • Proficiency in computer usage.
  • Ability to maintain customer satisfaction.
  • Quick adaptation to changing environments.
  • A minimum of a +2 level pass or a bachelor's degree.
  • Must have their own laptop.


Note- Candidates are required to be physically present at the office. However, there is some flexibility regarding working arrangements.


Apply Instructions


Company Description

Pathao is the biggest and most popular ride-hailing service provider in Kathmandu, it is among the fastest-growing tech startups in Asia, dedicated...

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pathao nepal's Contact

Contact Person:

Designation:

Email: hrd@pathao.com

Phone:

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