L1 Support Associate Expert


Vianet Communications

Telecommunications

015970444, hr@vianet.com.np

Jawalakhel ,Lalitpur

104

Basic Job Information
Job Category Customer Service
No of Openings 1
Application Deadline 2025-03-04
Education Level Bachelors Level
Experience Fresher
Qualification Bachelor's degree in Information Technology, Computer Science
Faculty Others
Job Specifications
Job Nature Full Time
Working Position Entry Level
Salary Type Negotiable
Salary Negotiable
Skills Required
Job Location Jawalakhel ,Lalitpur
Required Documents for Application
Cover Letter Yes
CV Yes
Citizenship No
Passport-size Photo No
Certificates No
Testimonials No
Job Description

Skills and Knowledge:

1.Strong understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and wireless networking principles.

2. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.

3. Quick decision-making abilities and a proactive approach to problem-solving, with a focus on delivering timely solutions to customer issues.

4. Customer-centric mindset with a genuine desire to help customers resolve their internet-related problems and improve their overall experience.

5. Ability to work independently as well as collaboratively within a team environment, demonstrating adaptability and flexibility in handling diverse tasks.

6. Detail-oriented with strong organizational skills, ensuring accuracy and thoroughness in documentation and task management.

Job Duties & Responsibilities:

1. Provide first-level support to customers experiencing internet connectivity issues, router configuration problems, and other related concerns.

2. Diagnose and resolve technical issues by utilizing basic networking knowledge and troubleshooting methodologies, ensuring minimal downtime for customers.

3. Interact with customers via phone to understand their concerns, offer timely assistance, and ensure a positive support experience.

4. Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in our ticketing system, ensuring comprehensive documentation for future reference.

5. Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the collective expertise of the support team.

6. Stay updated on the latest internet technologies, networking protocols, and industry trends to enhance your skills and knowledge base.

7. Escalate complex issues to Team lead/ Supervisors to facilitate timely resolution.

8.Eagerness to learn and grow professionally, with a commitment to continuous self-improvement and skill development.

Benefits:

1.Accidental and Medical Insurance

2.Dashain Bonus

3.Paid annual leave and sick leave

4.Social Security Fund (SSF)

5.Internet Benefit

6.We provide opportunities for continuous growth and development

Apply Instructions

Please visit the link below:

https://www.vianet.com.np/vacancy-form-page/?job=L1%20Support%20Associate%20Expert&publish=2024-03-14&deadline=2025-03-14

Company Description

About Vianet

With an aim to enrich the lives of our customers, employees, partners and supporters by providing the best digital experience, Vianet is dedicated to provide not only the...

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vianet communications's Contact

Contact Person:

Designation:

Email: hr@vianet.com.np

Phone:

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