Pick up Agent Sr Assistant

Job Description

Position: Pick up Specialist

• As a Pick-Up Specialist, you will be an essential part of our courier operations team. Primary responsibilities will be to efficiently coordinate and manage the picking of packages and ensure timely pick-up. Will work closely with the Pick riders and other team members to ensure smooth operations and provide excellent customer service.
•  

Key Responsibilities:

• Package Pick up:
• Receive incoming packages and verify the accuracy of information provided.
• Picking the package through different merchants
• Outside valley product handover to 3PL.
•  
• Communication and Coordination:
• Maintain constant communication with pick up riders to provide updates, instructions and address any issues or concerns.
• Collaborate with customer service representatives to address customer inquiries and resolve delivery related problems.
• Collaborate with the warehouse and sorting team to ensure the availability of and proper handling of packages.
•  
• Monitoring and Tracking:
• Utilize tracking system and software to monitor the progress of deliveries and update the status of packages in real time.
• Actively identify potential delays or issues and take necessary action to reduce them.
• Maintain accurate records of picked packages, delivery times, and any incidents.
•  
• Quality Assurance:
• Ensure that packages are properly labeled, documented, and secure for transportation.
• Follow set procedures to address any mismatch, damages, or missing items on time.

Qualifications:

• Should have a driving license of Category A
• +2 completed or Bachelors running
• Excellent communication and interpersonal skills 
• Familiarity with basic computer operations/ Excel / G- suit 
• Knowledge of local geographical areas and routes to optimize delivery efficiency.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as per operational requirements.